At Arwa Shawl, we want you to feel completely satisfied with every purchase. If something isn’t quite right, we’re happy to assist with returns, exchanges, or refunds according to the terms below. Our goal is to make the process simple and transparent while maintaining the quality and integrity of our products.
Eligibility for Returns
You may return items within 7 to 14 days of receiving your order, provided they meet our return criteria. To qualify, products must be unworn, unwashed, and free from any damage or alteration. All original tags, labels, and packaging must remain intact. Items that show signs of use or wear will not be eligible for return or exchange.
Non Returnable Items
Please note that certain products are non-returnable due to hygiene or customization reasons. These include sale or discounted items, accessories such as jewelry and belts, innerwear, swimwear, and made to order or personalized products. These items cannot be returned or exchanged under any circumstances.
Exchanges
If you wish to exchange an item for a different size or color, we’ll be happy to help, provided the requested item is available in stock. Should the item be unavailable, you may choose between store credit or a refund to your original payment method. Exchanges are processed after the returned product has been received and inspected.
Refunds
Once your returned item reaches us, our team will inspect it to ensure it meets our return conditions. If approved, your refund will be processed within 5 to 10 business days to your original payment method. Please note that shipping charges are non-refundable, except in cases where the item is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery. To expedite the process, include your order number and clear photos of the item and packaging. We will review your request and arrange for a replacement or a full refund at no extra cost.
Return Shipping
Customers are responsible for covering the cost of return shipping unless the return is due to an error or fault on our part. We strongly recommend using a trackable courier service to ensure your return is safely delivered, as we cannot be responsible for lost shipments.
How to Initiate a Return
To start a return, please email our support team at contact@woocommerce-1613797-6351928.cloudwaysapps.com with your order number, item details, and reason for return. Once your request is reviewed and approved, we’ll send you detailed instructions, including the return address and any necessary forms.
Contact Us
For any questions or assistance regarding returns, exchanges, or refunds, please contact our customer care team at contact@woocommerce-1613797-6351928.cloudwaysapps.com. Our team is here to help you every step of the way and ensure your shopping experience with Arwa Shawl is always a positive one.