Returns and exchanges

Arwa Shawl will give its customers the opportunity to exchange a product, provided it is in a fully resalable condition. Returns should be made within 7 days from the date of the goods being received and in its original, undamaged packaging/condition. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse an exchange on the item.

  1. Returns via courier collection
    Drop us an email to [email protected] or send us a WhatsApp message to +94 77 2838397 with details relating to your order (order number, and the reason for returns) and we will look into it and revert back to organise for the courier to collect the product free of charge if the delivered goods are incorrect, damaged or faulty.
  2. Returns to the Arwa Shawl Studio in Nugegoda
    You can always bring in your product you wish to return or exchange with the invoice of the web order received online to Arwa Shawl Studio and inform us on the reason for the return/exchange. The Return/Exchange will be carried out based on the policies and options set out below.
  1. Returns and Exchanges
    Arwa Shawl will honor product returns and exchanges even if its from overseas. Products invoiced and dispatched being different to each other will be sent out Free of Charge. However, if you wish to exchange for change of mind, we are happy to process these requests as well if the parcel is returned to us within a 30 day period, a new invoice will be raised to deliver the exchanged product to you.
  2. Delivery Detail Changes
    As we are working with third party logistics partners we cannot change the delivery details once the package has been shipped out. These concerns will need to be raised with the delivery partner who may consider such requests at additional charges.

Faulty or Incorrect Product

As a retailer of choice, we will exchange these items or consider a refund for these products.

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