Terms of Business

As of today, these general business terms (the “Terms of business”) will apply as they have been accepted by you (the “user”, “customer” or “you”) and Transilver Pvt Ltd or Arwa Couture Ltd ( “Transilver Pvt Ltd“, “Arwa Couture”, Arwa Shawl, “us“, “ours“ or “we“). These terms of business contain the general business conditions for the access and use of arwashawl.com and the connected technology systems (commonly referred to as “website“). These terms of business also contain the conditions of use of the website as well as any user’s subscription to Arwa Shawl’s business email through such as the purchase of Arwa Shawl’s proposed online services or products (commonly referred to as “Online-Services”). 

Compliance with the terms of business 

By making a purchase on this website, if you live in Sri Lanka, you enter into an agreement with Transilver Pvt Ltd, company registered in Sri Lanka, having its registered office at: 85 1A 1/1 Pagoda Road, Nugegoda, Sri Lanka, or if you live outside of Sri Lanka, you enter into an agreement with Arwa Couture Ltd, company registered in United Kingdom, having its registered office at: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

Conditions of Shipping and delivery 

All international shipping and delivery terms as set out on https://arwashawl.com/international-shipping/ .

All domestic delivery terms are as setout on https://arwashawl.com/local-delivery/ 

Returns and exchanges  

Return and exchange policy is as set out on https://arwashawl.com/returns-and-exchanges/.

Product return and exchange requests need to be sent via email to [email protected] along with invoice of online purhcase 

Limitation of liability of Arwa Shawl

Any liability of Arwa Shawl, whether by contract, tort, negligence or otherwise, is only valid in its entirety for direct and actual damages and cannot surpass the costs received by Arwa Shawl from the user in relation to the use, registration and subscription to online services. Arwa Shawl is not liable for losses, damages, claims, costs, expenses or other obligations that arise directly or indirectly from the use or reliance on contents from the website or online services. Without constraints, Arwa Shawl is not responsible or liable for the losses or damages in direct or indirect link with (1) any loss in any form; (2) the incapacity or delay on the access in relation to the use of the website, or any links to other websites or any contents therein; (3) Information or contents, that are not available on the website or contents provided by Arwa Shawl or the failure or delay of Arwa Shawl’s specific contents, or mistakes during the transfer of any contents, or (4) any form of use of contents on the website, that are possibly unfit for their intended purposed or do not correspond to the industry’s norm. 


This agreement will be governed by the laws of Sri Lanka. Transilver Pvt Ltd or Arwa Couture Ltd as the contracting party for its customers is responsible for dispute management, cancellations and refunds related to payments for purchases made on this website 


We reserve the right to amend these business conditions at anytime and under our own discretion. Read these terms of business regularly in order to verify the existence of any new amendments. On this site, we will publish any announcements pertaining to any amendments and additions that will be made to these business conditions. Amendments will not apply retroactively and are applicable starting from the date of publication. Amendments that affect new functions of the online services, such as the amendments that are made on legal grounds.